Policies / Terms & Conditions

Privacy Policy
Customer information that is gathered during a website transaction will not be given, sold, or used by anyone other than ProTix.com and the venue and/or promoter. Customer information may only be used after the transaction in order to contact the customer if there is an issue with the purchase, if a show is canceled or rescheduled, or if there is a subsequent event the customer may be interested in.

Terms and Conditions
We here at ProTix want to make certain that the purchasing process is as easy and agreeable as possible. To ensure your contentedness and understanding of our purchasing process the following Terms & Conditions have been put in place.

ProTix sells tickets and/or merchandise on behalf of venues, promoters, artists and teams ("Sellers"). ProTix acts only as the agent for these Sellers, and is not responsible for any claims or representations made by the Seller regarding the tickets and/or merchandise. The Seller does reserve all rights to - including but not limited to - add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity.

ProTix sells tickets/merchandise on behalf of promoters, teams, bands and venues. ProTix does not have the ability to set the ticket prices or determine seating locations. Tickets will be sold through several points of purchase, including web, call center, outlets, and box offices. All points of purchase have access to the same ticketing system and inventory. Tickets for popular events may sell out quickly. Additional tickets may become available prior to the event. Please note that ProTix does not control this inventory or its availability.

All sales are final. There are no refunds or exchanges unless a show has been cancelled or rescheduled. All tickets purchased through ProTix are subject to fees including but not limited to facility, service, and handling. These fees may be non-refundable. In the case of an Event Cancellation the Seller reserves the right to set refund limitations. Please visit our Cancelled/Rescheduled Events page for information regarding a refund for a cancelled event.

If you do not receive confirmation of your order after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with ProTix whether or not your order has been placed. ProTix is not responsible for any losses (monetary or otherwise) should you assume that an order was/was not placed because you failed to receive confirmation. ProTix is NOT responsible for lost, stolen, or damaged tickets. 

ProTix accepts Visa, MasterCard, Discover, and American Express as forms of payment.