ProTix
FAQ

Cancelled/Rescheduled Events

All tickets purchased through ProTix are subject to fees including but not limited to facility, service, and handling. These fees may be non-refundable. In the case of an Event Cancellation the Seller reserves the right to set refund limitations.

Tickets that are eligible for refund should be sent to:

ProTix.Com
Attention: Refunds
10324 Greenbriar Place,
Suite F
Oklahoma City, OK 73159

Please be sure to include the tickets (photocopies will not be accepted), as well as your name, address, and a phone number you can be reached at. Only tickets eligible for refund will be refunded. Some events will have a refund cutoff date. Tickets must be received by that date to be eligible for refund. We recommend sending these tickets certified mail, as Protix is NOT responsible for lost or stolen tickets. Please contact us at (866)9PROTIX with any questions.

Cancellations and Rescheduling are decisions made by the artist and/or the promoter. ProTix.Com does not take part in any decisions made concerning a show being canceled or rescheduled. The ProTix handling fee and some delivery fees are not subject to refunds. 

CHARLIE PUTH
BRADY THEATER - TULSA, OK
CANCELED EVENT
The Charlie Puth event date at the Brady Theater on October 27th has been canceled. Charlie Puth has canceled the remainder of his tour due to illness. He is truly sorry and promises to make it up to his fans as soon as he can.
All tickets purchased with a credit card will be automatically refunded - you do not need to request a refund. Tickets purchased with cash at an outlet or at the Brady Theater Box Office will need to mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Friday, December 2nd, 2016 to be accepted. Refunds requested after that date will NOT be accepted.
If you have further questions please email us at help@protixonline.com (Subject: Charlie Puth Refund) or call 1-866-977-6849 for refund information.

BLUE OCTOBER
Diamond Ballroom - OKC, OK
RESCHEDULED EVENT
The Blue October event at the Diamond Ballroom has been moved from its original date of Saturday, November 5th, 2016 and will now take place on Saturday, December 10th, 2016 at 8PM due to a scheduling conflict.
All tickets for the original date will be honored for the new date (no exchanges needed – please hold on to your tickets). If you wish to attend the new date, and you already have your tickets, you do not need to take further action.
ProTix outlet, phone, and web customers who have hard tickets and are requesting a refund should mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Friday, December 2nd, 2016 to be accepted. Refunds requested after that date will NOT be accepted.
If your tickets are set for Will Call or Print At Home, email help@protixonline.com (Subject: Blue October Refund) or call 1-866-977-6849 for refund information.

TORY LANEZ
DIAMOND BALLROOM - OKC, OK
CANCELED EVENT
The Tory Lanez event date at the Diamond Ballroom on October 9th has been canceled due to unforeseen circumstances.
All tickets purchased with a credit card will be automatically refunded - you do not need to request a refund. Tickets purchased with cash at an outlet will need to mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Friday, December 2nd, 2016 to be accepted. Refunds requested after that date will NOT be accepted.
Please note - if you purchased the album download along with your ticket purchase, you will only be refunded for the ticket portion of your purchase. The album is non-refundable. If you have further questions please email us at help@protixonline.com (Subject: Tory Lanez Refund) or call 1-866-977-6849 for refund information.

How do I order tickets?

Over the Phone

To order your tickets by phone, simply call (866)977-6849 during our call center hours. One of our call center representatives will be happy to take your call and place your order over the phone.

 

Over the Web

*Select the "Buy Tickets" icon under the event you wish to purchase tickets for.
*Choose the number of tickets you wish to purchase and select "Continue".
*Type the sequence of numbers that appears on the screen. You do not need to enter any spaces between the numbers. Once you enter in the numbers select "Continue". If you enter the numbers incorrectly you will be given a new set of numbers to try again.
*Verify that your order is correct and select "Continue".
*At this point you can 1)cancel your order by selecting "Cancel Order & Exit", 2)add another event by selecting "Add Another Event" or 3)select "Continue" to complete your order.
*Enter in the billing information associated with the credit card that is being used. Incorrect information will result in a pending transaction on your account and an incomplete order.
*Select a Delivery Method. Depending on the Delivery Method you select you may have additional charges.
*Enter in your credit card information including the Card Validation Code.
*Review and agree to the Terms and Conditions of your purchase. Your purchase cannot be completed without agreeing to the Terms and Conditions.
*Select "Continue" and your order is complete.

 

At an Outlet or Box Office

You can purchase tickets in person with both cash and credit at any of our Outlet locations. Click HERE for a full list of our Outlet locations. You can also purchase tickets in person at the Box Office. Some Box Offices will only be open the day of the show. Please call us at (866)9PROTIX for Box Office information.

How are tickets delivered?

ProTix offers a number of different delivery methods to bring you your tickets. Each delivery method may not be available at every venue or at every show. All available delivery methods will be offered to you during your purchasing process.

Standard Mail

If you choose Standard Mail as your delivery method your tickets will be sent to you via the USPS. We are unable to track tickets sent by Standard Mail and cannot guarantee delivery. Tickets will arrive within 48 hours of the event.

 

Federal Express

We offer FedEx Two Day services. Tickets set for this delivery method can be tracked and are guaranteed for delivery. The tickets must be signed for upon delivery. Tickets will be shipped on the following business day and will then be received within 48 hours respectively

PLEASE NOTE: Saturday delivery is not available. If you chose Fed Ex as a delivery option on Thursday or Friday after the 12pm cutoff, your tickets will not be delivered until the following week.

 

Tickets@Home

If you select Tickets@Home as your delivery method your tickets will be emailed to you. The email will be sent to the email address you shared when you placed your order. You will receive an email containing a link to print your tickets within one hour of placing your order. If you are having trouble locating your confirmation email please check your SPAM folder.

 

Will-Call

If you select Will-Call as your delivery method your tickets will be set for you at the box office. You will be able to pick your tickets up during normal box office hours as well as on the day of the show. In order to pick up your tickets you must show the credit card used to make the purchase as well as a matching photo I.D. Tickets will only be released to the card holder.

Can I print my tickets at home?

Tickets@Home is currently available for several of our venues. It is a fast, convenient way to your receive tickets. If Tickets@Home is available it will be offered as a delivery method during the checkout process. Once you choose the Tickets@Home option, you will receive an email confirmation with a link to print your tickets within an hour of your purchase. If your email confirmation does not arrive, please check your SPAM/JUNK folder.

Promotional Codes

How to Enter a Promotional Code

  1. Click "Buy Tickets" on the event you wish to purchase tickets for. If there are multiple dates for the event you are purchasing tickets for you will need to select the specific date from the list and select "Buy Ticket" again.
  2. At the top of the page on the left you will see the text "Have a Promotional Code? Enter Promotional Code Here:". Enter your promotional code in that box and select "APPLY".
  3. Your promotional prices will automatically be populated and you can continue your purchase as normal.

How to use your ProTix MYTIXX Account

Within ProTix MYTIXX you can:
-Browse your purchased ticket inventory
-Forward tickets to a friend
-Recall tickets from friends up until they're scanned
-Print your Print At Home Tickets
-Manage your ProTix account
        Including Making Changes to your Name, Address, or Email
-Keep a credit card on file for faster checkout so you grab the best seats quickly!

If you have an existing ProTix MYTIXX account or you need to register a new account, CLICK HERE to access the home page.

How To Print Your Tickets From Your ProTix MYTIXX Account
1. Log in to your ProTix MYTIXX account - CLICK HERE
2. Select the My Ticket Inventory button
3. Select Print Tickets from the Ticket Action dropdown menu
4. Select the event(s) and seat(s) you would like to print
5. Continue through the confirmation screens and select the Print Tickets button
6. A new window will pop up with the printable ticket, followed by another window to select the printer
*This option is only available if your tickets are set to the Print At Home delivery method when your tickets were purchased.

Forwarding Your Tickets / Recalling Tickets From Your ProTix MYTIXX Account
1. Log in to your My ProTix MYTIXX account - CLICK HERE
2. Select the My Ticket Inventory button
3. Select Forward Tickets from the Ticket Action dropdown menu
4. Select the event(s) and seat(s) you would like to forward
5. Click a friends name from the friend's list or add a new friend
6. Click Continue and add an optional personal message, then select Forward Tickets
7. A confirmation will appear stating successful delivery of the tickets
In addition to Forwarding ticket holders have the ability to Recall Tickets after a Forward has been completed.
1. While logged in to ProTix MYTIXX click the My History tab, choose Forwards and click the Forward ID that contains the ticket(s) you want to recall
2. Select the ticket(s) you want to recall and click Recall Tickets
3. Enter an option message to your friend and click Recall Tickets to complete the recall
4. The ticket(s) will be available immediately on your account to manage
*This option is only available if your tickets are set to the Print At Home delivery method when your tickets were purchased.

Forgot Your Password To Your ProTix MYTIXX Account?
1. Access the ProTix MYTIXX Home Page - CLICK HERE
2. Select RESET PASSWORD
3. Enter the email address which is associated to your account
4. A temporary password will be sent to the email address which you mentioned below.
5. After logging in with the temporary password you will be prompted to change your password.

Policies/Terms & Conditions

Privacy Policy
Customer information that is gathered during a website transaction will not be given, sold, or used by anyone other than ProTix.com and the venue and/or promoter. Customer information may only be used after the transaction in order to contact the customer if there is an issue with the purchase, if a show is canceled or rescheduled, or if there is a subsequent event the customer may be interested in.

Terms and Conditions
We here at ProTix want to make certain that the purchasing process is as easy and agreeable as possible. To ensure your contentedness and understanding of our purchasing process the following Terms & Conditions have been put in place.

ProTix sells tickets and/or merchandise on behalf of venues, promoters, artists and teams ("Sellers"). ProTix acts only as the agent for these Sellers, and is not responsible for any claims or representations made by the Seller regarding the tickets and/or merchandise. The Seller does reserve all rights to - including but not limited to - add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity.

ProTix sells tickets/merchandise on behalf of promoters, teams, bands and venues. ProTix does not have the ability to set the ticket prices or determine seating locations. Tickets will be sold through several points of purchase, including web, call center, outlets, and box offices. All points of purchase have access to the same ticketing system and inventory. Tickets for popular events may sell out quickly. Additional tickets may become available prior to the event. Please note that ProTix does not control this inventory or its availability.

All sales are final. There are no refunds or exchanges unless a show has been cancelled or rescheduled. All tickets purchased through ProTix are subject to fees including but not limited to facility, service, and handling. These fees may be non-refundable. In the case of an Event Cancellation the Seller reserves the right to set refund limitations. Please visit our Cancelled/Rescheduled Events page for information regarding a refund for a cancelled event.

If you do not receive confirmation of your order after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with ProTix whether or not your order has been placed. ProTix is not responsible for any losses (monetary or otherwise) should you assume that an order was/was not placed because you failed to receive confirmation. ProTix is NOT responsible for lost, stolen, or damaged tickets. 

ProTix accepts Visa, MasterCard, Discover, and American Express as forms of payment.