ProTix

1-866-9PROTIX

FAQ

Why am I seeing multiple charges on my bank/credit card account?

If you received any type of error message while placing your order, it may result in a pending authorization hold. Pending authorization holds will automatically fall off the account within 24-72 hours, depending on the card provider or your financial institution.

Cancelled/Rescheduled Events

All tickets purchased through ProTix are subject to fees including but not limited to facility, service, and handling. These fees may be non-refundable. In the case of an Event Cancellation the Seller reserves the right to set refund limitations.

PLEASE READ THE REFUND INSTRUCTIONS FOR YOUR CANCELED EVENT CAREFULLY.  REFUND INSTRUCTIONS DIFFER BY VENUE AND STATE.

Tickets that are eligible and require being mailed in for a refund should be sent to:

ProTix.Com
Attention: Refunds
10324 Greenbriar Place,
Suite F
Oklahoma City, OK 73159

Please be sure to include the tickets (photocopies will not be accepted), as well as your name, address, and a phone number you can be reached at. Only tickets eligible for refund will be refunded. Some events will have a refund cutoff date. Tickets must be received by that date to be eligible for refund. We recommend sending these tickets certified mail, as Protix is NOT responsible for lost or stolen tickets. Please contact us at (866)9PROTIX with any questions.

Cancellations and Rescheduling are decisions made by the artist and/or the promoter. ProTix.Com does not take part in any decisions made concerning a show being canceled or rescheduled. The ProTix handling fee and some delivery fees are not subject to refunds. 

CASEY DONAHEW
DIAMOND BALLROOM - OKLAHOMA CITY, OK
EVENT DATE MOVING
Due to an unavoidable scheduling the conflict, Casey Donahew must move the show originally scheduled for Friday, August 4th, 2017 to Friday, December 22nd, 2017. All tickets previously purchased for the original date will be honored for the new date (no exchanges needed).
Refunds are available thru Friday, December 1st, 2017 at 5PM.
ProTix outlet, phone, and web customers requesting a refund should mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Friday, December 1st, 2017 to be accepted. Refunds requested after that date will NOT be accepted. WE DO NOT ACCEPT DROPPED OFF TICKETS. THIS OFFICE IS NOT OPEN TO THE PUBLIC.
If you have further questions please email us at help@protixonline.com (Subject: Casey Donahew Refund) or call 1-866-977-6849 for refund information.

MARILYN MANSON
BRADY THEATER - TULSA, OK
EVENT DATE MOVING
Due to unavoidable circumstances, the October 17th Marilyn Manson concert at Brady Theater has been rescheduled for Saturday, January 27, 2018. All tickets will be honored at the rescheduled date (No Need for Exchanges)
If you cannot make the January 27th event and your tickets were Print At Home or set to Will Call, and you are requesting a refund, please call Brady Theater Box Office Monday – Friday 10am – 6pm at (918) 582-7239 or Protix Call Center at (866) 977-6849. Have your confirmation or credit card ready. Refunds are available thru Wednesday, November 15th, 2017 at 5PM.
ProTix customers who purchased with cash or had their tickets mailed to them and who are requesting a refund should mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Wednesday, November 15, 2017 to be accepted. Refunds requested after that date will NOT be accepted. WE DO NOT ACCEPT DROPPED OFF TICKETS. THIS OFFICE IS NOT OPEN TO THE PUBLIC.
If you have further questions please email us at help@protixonline.com (Subject: Manson Refund) or call 1-866-977-6849 for refund information.

2CELLOS
BRADY THEATER - TULSA, OK
EVENT DATE MOVING
Due to an unavoidable scheduling the conflict, 2CELLOS must move their show originally scheduled for Wednesday, November 1st, 2017 to Saturday, January 20th, 2018. All tickets previously purchased for the original date will be honored for the new date (no exchanges needed).
Refunds are available thru Friday, January 12th, 2018 at 5PM.
ProTix outlet, phone, and web customers requesting a refund should mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Friday, January 12th, 2018 to be accepted. Refunds requested after that date will NOT be accepted. WE DO NOT ACCEPT DROPPED OFF TICKETS. THIS OFFICE IS NOT OPEN TO THE PUBLIC.
If you have further questions please email us at help@protixonline.com (Subject: 2CELLOS Refund) or call 1-866-977-6849 for refund information.

 

YESTIVAL
ZOO AMPHITHEATRE - OKC, OK
EVENT CANCELED
Due to an unavoidable severe weather Yes has cancelled their performance at The Official Zoo Amphitheatre for Tuesday, August 22nd, 2017. All tickets purchased for the this date will be refunded.
Tickets purchase by credit card will automatically be refunded within 5-7 business day from ProTix.
Patrons who purchased their tickets through Groupon must go directly through Groupon to receive their refund.
Refunds are available through Friday, September 29, 2017 at 5PM.
Tickets purchased from a Buy For Less, Smart Saver or other ticket outlet with cash requesting a refund should mail their tickets to:
ProTix.Com
Attn: Refunds
10324 Greenbriar Place, Suite F
Oklahoma City, OK 73159
Please make sure to include your name and mailing address in the letter so we know where to send your refund. ALL refund requests must be postmarked or requested no later than Friday, September 29, 2017 to be accepted. Refunds requested after that date will NOT be accepted. WE DO NOT ACCEPT DROPPED OFF TICKETS. THIS OFFICE IS NOT OPEN TO THE PUBLIC.
If you have further questions please email us at help@protixonline.com(Subject: Yestival Refund) or call 1-866-977-6849.


THE TACO FESTIVAL LAYAYETTE
Moncus Park - Lafayette, Louisiana
This event has been postponed. The new date will be October 28, 2017.
While our Texas neighbors and other parts of the region have been devastated by Hurricane Harvey, dealing with great hardships, it doesn’t feel fitting to celebrate the taco festival Lafayette at this time. Much event equipment in fact has been deployed to assist in relief efforts. With all this happening, and after serious consideration, the event is being postponed.
We’re not going away! The event will be rescheduledl. Stay tuned for updates.
All tickets will be honored on the new event date. You do not need new tickets to attend the newly scheduled date.
If you are unable to attend the new date and would like a REFUND, please contact 1-866-977-6849 or email us at
help@protixonline.com (Subject- Taco Refunds) ALL REFUND REQUESTS MUST BE MADE BY OCTOBER 1, 2017. AFTER OCTOBER 1ST REFUNDS WILL NOT BE PROCESSED.

How do I order tickets?

Over the Phone

To order your tickets by phone, simply call (866)977-6849 during our call center hours. One of our call center representatives will be happy to take your call and place your order over the phone.

 

Over the Web

*Select the "Buy Tickets" icon under the event you wish to purchase tickets for.
*Choose the number of tickets you wish to purchase and select "Continue".
*Type the sequence of numbers that appears on the screen. You do not need to enter any spaces between the numbers. Once you enter in the numbers select "Continue". If you enter the numbers incorrectly you will be given a new set of numbers to try again.
*Verify that your order is correct and select "Continue".
*At this point you can 1)cancel your order by selecting "Cancel Order & Exit", 2)add another event by selecting "Add Another Event" or 3)select "Continue" to complete your order.
*Enter in the billing information associated with the credit card that is being used. Incorrect information will result in a pending transaction on your account and an incomplete order.
*Select a Delivery Method. Depending on the Delivery Method you select you may have additional charges.
*Enter in your credit card information including the Card Validation Code.
*Review and agree to the Terms and Conditions of your purchase. Your purchase cannot be completed without agreeing to the Terms and Conditions.
*Select "Continue" and your order is complete.

 

At an Outlet or Box Office

You can purchase tickets in person with both cash and credit at any of our Outlet locations. Click HERE for a full list of our Outlet locations. You can also purchase tickets in person at the Box Office. Some Box Offices will only be open the day of the show. Please call us at (866)9PROTIX for Box Office information.

How are tickets delivered?

ProTix offers a number of different delivery methods to bring you your tickets. Each delivery method may not be available at every venue or at every show. All available delivery methods will be offered to you during your purchasing process.

Standard Mail

If you choose Standard Mail as your delivery method your tickets will be sent to you via the USPS. Mail orders are processed daily Monday thru Friday. We are unable to track tickets sent by Standard Mail and cannot guarantee delivery. Tickets will arrive within 48 hours of the event. PLEASE NOTE: Any ticket orders returned to us as undeliverable by the USPS will be placed at will call and will need to be picked up at the venue box office. We do not resend ticket orders.

 

Federal Express

We offer FedEx Two Day services. Tickets set for this delivery method can be tracked and are guaranteed for delivery. The tickets must be signed for upon delivery. Tickets will be shipped on the following business day and will then be received within 48 hours respectively

PLEASE NOTE: Saturday delivery is not available. If you chose Fed Ex as a delivery option on Thursday or Friday after the 12pm cutoff, your tickets will not be delivered until the following week.

 

Tickets@Home

If you select Tickets@Home as your delivery method your tickets will be emailed to you. The email will be sent to the email address you shared when you placed your order. You will receive an email containing a link to print your tickets within one hour of placing your order. If you are having trouble locating your confirmation email please check your SPAM folder.

 

Will-Call

If you select Will-Call as your delivery method your tickets will be set for you at the box office. You will be able to pick your tickets up during normal box office hours as well as on the day of the show. In order to pick up your tickets you must show a credit card using the same name as the card used to make the purchase as well as a matching photo I.D. Tickets will only be released to the card holder.

Can I print my tickets at home?

Tickets@Home is currently available for several of our venues. It is a fast, convenient way to your receive tickets. If Tickets@Home is available it will be offered as a delivery method during the checkout process. Once you choose the Tickets@Home option, you will receive an email confirmation with a link to print your tickets within an hour of your purchase. If your email confirmation does not arrive, please check your SPAM/JUNK folder.

Promotional Codes

How to Enter a Promotional Code

  1. Click "Buy Tickets" on the event you wish to purchase tickets for. If there are multiple dates for the event you are purchasing tickets for you will need to select the specific date from the list and select "Buy Ticket" again.
  2. At the top of the page on the left you will see the text "Have a Promotional Code? Enter Promotional Code Here:". Enter your promotional code in that box and select "APPLY".
  3. Your promotional prices will automatically be populated and you can continue your purchase as normal.

How to use your ProTix MYTIXX Account

Within ProTix MYTIXX you can:
-Browse your purchased ticket inventory
-Print your Print At Home Tickets
-Manage your ProTix account
        Including Making Changes to your Name, Address, or Email
-Keep a credit card on file for faster checkout so you grab the best seats quickly!

If you have an existing ProTix MYTIXX account or you need to register a new account, CLICK HERE to access the home page.

How To Print Your Tickets From Your ProTix MYTIXX Account
1. Log in to your ProTix MYTIXX account - CLICK HERE
2. Select the My Ticket Inventory button
3. Select Print Tickets from the Ticket Action dropdown menu
4. Select the event(s) and seat(s) you would like to print
5. Continue through the confirmation screens and select the Print Tickets button
6. A new window will pop up with the printable ticket, followed by another window to select the printer
*This option is only available if your tickets are set to the Print At Home delivery method when your tickets were purchased.


Forgot Your Password To Your ProTix MYTIXX Account?
1. Access the ProTix MYTIXX Home Page - CLICK HERE
2. Select RESET PASSWORD
3. Enter the email address which is associated to your account
4. A temporary password will be sent to the email address which you mentioned below.
5. After logging in with the temporary password you will be prompted to change your password.

Policies/Terms & Conditions

Privacy Policy
Customer information that is gathered during a website transaction will not be given, sold, or used by anyone other than ProTix.com and the venue and/or promoter. Customer information may only be used after the transaction in order to contact the customer if there is an issue with the purchase, if a show is canceled or rescheduled, or if there is a subsequent event the customer may be interested in.

Terms and Conditions
We here at ProTix want to make certain that the purchasing process is as easy and agreeable as possible. To ensure your contentedness and understanding of our purchasing process the following Terms & Conditions have been put in place.

ProTix sells tickets and/or merchandise on behalf of venues, promoters, artists and teams ("Sellers"). ProTix acts only as the agent for these Sellers, and is not responsible for any claims or representations made by the Seller regarding the tickets and/or merchandise. The Seller does reserve all rights to - including but not limited to - add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity.

ProTix sells tickets/merchandise on behalf of promoters, teams, bands and venues. ProTix does not have the ability to set the ticket prices or determine seating locations. Tickets will be sold through several points of purchase, including web, call center, outlets, and box offices. All points of purchase have access to the same ticketing system and inventory. Tickets for popular events may sell out quickly. Additional tickets may become available prior to the event. Please note that ProTix does not control this inventory or its availability.

ProTix reserves the right to refuse service to any patron at anytime for any reason we see fit. ProTix does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, or sexual orientation.

All sales are final. There are no refunds or exchanges unless a show has been cancelled or rescheduled. All tickets purchased through ProTix are subject to fees including but not limited to facility, service, and handling. These fees may be non-refundable. In the case of an Event Cancellation the Seller reserves the right to set refund limitations. Please visit our Cancelled/Rescheduled Events page for information regarding a refund for a cancelled event.

If you do not receive confirmation of your order after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with ProTix whether or not your order has been placed. ProTix is not responsible for any losses (monetary or otherwise) should you assume that an order was/was not placed because you failed to receive confirmation. ProTix is NOT responsible for lost, stolen, or damaged tickets. 

ProTix accepts Visa, MasterCard, Discover, and American Express as forms of payment.